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Customer Care

For any questions or concerns please contact:

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Heat Caution/Summer Care Instructions

Locs by B uses a variety of butters and oils, especially shea butter and coconut oil, to make our organic products. Some of our fundamental ingredients are more prone to melting during the hotter seasons of the year. Shea butter melts at 95 degrees Fahrenheit and Coconut Oil at 76 degrees Fahrenheit. It is best to store our products in cooler room temperatures from 68-72 degrees Fahrenheit. 

During the spring and summer seasons especially, we highly recommend ordering our products to be delivered to an address where items will NOT sit in the heat for long periods of time. We CANNOT accept returns and we DO NOT apply refunds for products left outside to melt.

However, you should not be discouraged. A great characteristic of our natural loc and twist cream is that it retains its qualities in both liquid and solid forms. They can easily be transformed back to a more solid form by refrigeration (gently stir cream first) or just storing them in a cool, dark place.


Products are handmade per order and may require a lead time of approximately 5-7 business days (lead time DOES NOT include shipping time; business days exclude weekends and holidays). We ship via USPS Standard Mail and Priority Mail ONLY.   

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